Specialist, Servicenow Platform Operations - Instance Management

MSD & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Operational support
Tier 2 and tier 3 support
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate with engineering and vendor support, and manage environment activities.
  • Be part of a team that collaborates internationally to deliver services and solutions that enable new organizational capabilities and innovation.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow development
  • Operational support
  • Tier 2 and Tier 3 support
  • Service Catalog Item management
  • Release support
  • Environment management
  • SDLC and technical documentation

Nice-to-have

  • Digital transformation journey
  • Data-backed approaches
  • Agile development methodologies
  • Global team collaboration
  • Problem Investigations documentation

Key Requirements

  • 3+ years of ServiceNow support experience
  • ServiceNow Certified System Admin (CSA)
  • Bachelor's degree in computer science or IT
  • In-depth knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter