El Customer Operations Manager

ABB Inc

Zagreb, Croatia
Hybrid
Global customer operations strategy
Implement global processes
Delivery performance metrics
You will be empowered to lead, supported to grow, and proud of the impact we create together

Job Summary

  • You will be empowered to lead, supported to grow, and proud of the impact we create together.
  • In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes.
  • Locally, you can count on: Competitive compensation: Attractive salary packages and performance bonuses.

Matching Summary

You will be empowered to lead, supported to grow, and proud of the impact we create together.

Skills & Requirements

Must-have

  • global customer operations strategy
  • implement global processes
  • delivery performance metrics
  • order entry and management processes
  • customer case management program
  • enterprise platforms like Salesforce and SAP

Nice-to-have

  • domestic market operations and export business
  • continuous improvement initiatives
  • driving operational excellence
  • exceptional customer experience

Key Requirements

  • 4-5+ years of experience in management
  • proven leadership track record
  • enhanced knowledge of enterprise platforms
  • customer case management and CRM tools
  • Experience managing domestic market operations and export business

Work Rights

Not specified

Tailored Resume

Cover Letter