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Workday is seeking a Production Readiness Manager for a fully remote role based in Warsaw, Poland. The position entails overseeing customer deployments, ensuring optimal product performance and customer satisfaction through strong relationship management and technical expertise.
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Job Summary
The role serves as a vital liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure alignment during complex deployments.
Candidates will oversee performance testing, identify potential problems in production activities, and drive timely resolution of escalated issues to ensure business continuity.
This position requires managing multiple strategic accounts simultaneously while championing customer needs and fostering strong relationships with senior leadership internally and externally.
Matching Summary
Match Score: 75
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Workday is seeking a Production Readiness Manager for a fully remote role based in Warsaw, Poland. The position entails overseeing customer deployments, ensuring optimal product performance and customer satisfaction through strong relationship management and technical expertise.
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Salary
Base: zł168,200 PLN - zł252,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work arrangements
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software implementation
Strong customer relations and advocacy
Workday HCM Payroll Financials expertise
Project management and risk mitigation skills
Nice-to-have
Fluent German French or Spanish language skills
Crisis management experience
Change management strategy implementation
Fast-paced environment adaptability
Customer self-sufficiency program piloting
Key Requirements
Bachelor's degree in Technical Area or equivalent experience
4+ years experience in product support or consulting for complex B2B SaaS
Fluent spoken and written English required
Demonstrated ability to explain technical architecture
Experience with HR, Payroll, Time Tracking, Recruiting, or Financials modules