Base: $27.21 - $43.56 ph; bonus/equity: not specif...
Fully remote
5 years supervisory experience
Manages ticket escalations
Coordinates technician schedules
The role ensures a positive experience between deskside support and customers by overseeing daily operations and managing incident escalations
Job Summary
The role ensures a positive experience between deskside support and customers by overseeing daily operations and managing incident escalations.
Candidates will be responsible for analyzing tickets, assigning work flows, and coordinating technician schedules specifically for medical student exams and labs.
The position offers competitive benefits including up to 22 days of vacation, health insurance packages, and tuition coverage for employees and their families.
Matching Summary
The role ensures a positive experience between deskside support and customers by overseeing daily operations and managing incident escalations.
Salary
Base: $27.21 - $43.56 per hour; Bonus/Equity: Not specified; Benefits: Up to 22 days vacation, health insurance, retirement plan, tuition assistance