Senior Customer Services Manager - Consumer Services

Veluxusa

Not specified (considering the nature of the role, it may lean towards hybrid or on-site).
Lead newly created consumer services team
Drive strong kpi performance
End-to-end customer experience ownership
Veluxusa is seeking a Senior Customer Services Manager to lead a newly formed Consumer Services team in the GBI region. This strategic role focuses on enhancing customer experience and operational efficiency while fostering a collaborative culture

Job Summary

  • You will lead this newly formed organisation and shape how we support these key customer types across Great Britain and Ireland.
  • Your main purpose is to deliver effortless service for homeowners in the planning and inspiration phases of their projects — offering them the right guidance, the best services, and a seamless experience as they consider VELUX solutions.
  • This is a strategic leadership role requiring a detailed, commercial, people-focused leader who can deliver business results and deliver our Regenerate strategy.

Matching Summary

Match Score: 85

Veluxusa is seeking a Senior Customer Services Manager to lead a newly formed Consumer Services team in the GBI region. This strategic role focuses on enhancing customer experience and operational efficiency while fostering a collaborative culture.

Skills & Requirements

Must-have

  • Lead newly created Consumer Services team
  • Drive strong KPI performance
  • End-to-end customer experience ownership
  • Data-driven operational optimization
  • Strategic leadership and commercial impact

Nice-to-have

  • People-centred culture support
  • Collaborative team environment
  • Continuous improvement mindset
  • Commercial acumen development

Key Requirements

  • Several years of experience in consumer service
  • Experience in a contact centre environment
  • 3-5 years of strategic leadership experience
  • Operational experience managing service operations
  • Workforce planning and forecasting experience

Work Rights

Not specified

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