Healthy Planet Application Advisor

Nordic Nannies

**
Epic certification in healthy planet
3+ years ehr implementation or support experience
Expert-level technical troubleshooting skills
** Nordic Nannies is seeking a Healthy Planet Application Advisor to provide expert-level troubleshooting and support for EHR applications, emphasizing customer service and teamwork. The ideal candidate should possess Epic certification, extensive experience in EHR modules, and strong communication skills to effectively engage with clients and team members. **

Job Summary

  • The role involves performing expert-level troubleshooting to ensure the integrity and stability of EHR applications for complex customers.
  • Candidates must demonstrate the ability to manage multiple complex clients simultaneously while adhering to strict Service Level Agreements.
  • The position requires providing outstanding customer service by building relationships with IT staff, operations managers, and C-suite executives.

Matching Summary

Match Score: 75

** Nordic Nannies is seeking a Healthy Planet Application Advisor to provide expert-level troubleshooting and support for EHR applications, emphasizing customer service and teamwork. The ideal candidate should possess Epic certification, extensive experience in EHR modules, and strong communication skills to effectively engage with clients and team members. **

Skills & Requirements

Must-have

  • Epic Certification in Healthy Planet
  • 3+ years EHR implementation or support experience
  • Expert-level technical troubleshooting skills
  • Ticketing system and change management proficiency

Nice-to-have

  • Strong communication with C-suite stakeholders
  • ITIL process knowledge
  • Previous project management experience
  • Mentoring and team leadership capabilities

Key Requirements

  • Post-secondary education or equivalent experience
  • Epic Certification in Healthy Planet required
  • 3+ years experience implementing or supporting EHR modules
  • Ability to work on-call rotations including nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter