Customer Service Agent- Overnight

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
High school diploma or equivalent
21 years of age minimum
90 words per minute typing speed
The role involves providing outstanding service to players within the regulated online real money gaming industry

Job Summary

  • The role involves providing outstanding service to players within the regulated online real money gaming industry.
  • Employees must handle inbound calls, chats, and emails while maintaining strict service level agreements under 45 seconds.
  • The position offers a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

The role involves providing outstanding service to players within the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 21 years of age minimum
  • 90 words per minute typing speed
  • Hybrid work schedule capability
  • Camera-ready appearance required
  • Troubleshoot computer and mobile apps

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced environment adaptability
  • Initiative and discretion in work
  • Strong grammatical and data entry skills

Key Requirements

  • 0-2 years call center experience preferred
  • Some college education preferred
  • Must be authorized to work without visa sponsorship
  • Pass internet speed test for remote work
  • Travel to office at least 50% of shifts

Work Rights

Must be authorized to work in the job posting location

Tailored Resume

Cover Letter