Customer Value Architect

CrowdStrike

Tokyo, Japan
Hybrid
Customer success planning
Platform value realization
Executive business reviews
CrowdStrike is seeking a Customer Value Architect in Tokyo, Japan, to enhance customer onboarding, adoption, and overall value realization of its cybersecurity solutions. The ideal candidate will possess a blend of technical expertise, financial acumen, and strong interpersonal skills to drive customer success and minimize churn

Job Summary

  • The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
  • Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs.
  • CrowdStrike offers market-leading compensation and equity awards, comprehensive wellness programs, competitive vacation and holidays, and professional development opportunities for all employees.

Matching Summary

Match Score: 85

CrowdStrike is seeking a Customer Value Architect in Tokyo, Japan, to enhance customer onboarding, adoption, and overall value realization of its cybersecurity solutions. The ideal candidate will possess a blend of technical expertise, financial acumen, and strong interpersonal skills to drive customer success and minimize churn.

Skills & Requirements

Must-have

  • Customer success planning
  • Platform value realization
  • Executive business reviews
  • Flexible licensing models
  • Customer relationship management
  • ROI analysis

Nice-to-have

  • Mission-driven company culture
  • Limitless passion
  • Relentless focus on innovation
  • Fanatical commitment to customers
  • Consultative effectiveness
  • Leadership on account set

Key Requirements

  • Minimum 8+ years of relevant professional experience
  • BA/BS or equivalent educational background preferred
  • Strong financial acumen with ability to calculate and communicate ROI metrics
  • Proven track record of managing complex customer relationships
  • Expert-level presentation, customer service, financial/business acumen, and negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter