Van Metre is seeking a Senior Digital Concierge to lead its Digital Concierge program, focusing on enhancing customer interactions and team performance. The role requires a blend of leadership, operational management, and customer service excellence, primarily on-site with some remote work
Job Summary
The Senior Digital Concierge leads and scales Van Metre’s Digital Concierge program, owning both day-to-day operations and team performance.
This role ensures every inbound customer interaction—across calls, web, and digital channels—is handled with speed, clarity, and consistency, while driving measurable improvements in engagement, conversion, and customer satisfaction.
This is a player-coach role responsible for team performance, process excellence, and continuous optimization of the digital customer experience.
Matching Summary
Match Score: 85
Van Metre is seeking a Senior Digital Concierge to lead its Digital Concierge program, focusing on enhancing customer interactions and team performance. The role requires a blend of leadership, operational management, and customer service excellence, primarily on-site with some remote work.