Point32Health is seeking a Supervisor for Member Services to oversee a team responsible for customer service in the healthcare sector. The role involves managing team performance, ensuring high customer satisfaction, and contributing to continuous improvement initiatives
Job Summary
The Supervisor is responsible for the direct supervision of Member Services colleagues including Advocates and Team Leaders while maintaining up-to-date knowledge of Point32Health products.
This role requires ensuring high levels of customer satisfaction by resolving escalated issues on first contact and adhering to strict HIPAA and federal regulations.
Point32Health offers a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, and paid time off.
Matching Summary
Match Score: 85
Point32Health is seeking a Supervisor for Member Services to oversee a team responsible for customer service in the healthcare sector. The role involves managing team performance, ensuring high customer satisfaction, and contributing to continuous improvement initiatives.