PPD (Thermo Fisher) UK is seeking a Quality Engineer III specializing in Quality Complaint Management to oversee customer complaint processes, ensuring compliance with regulatory standards. The ideal candidate should have a background in quality assurance within regulated industries, strong analytical skills, and the ability to collaborate effectively across teams
Job Summary
Oversee the customer complaint quality management system, ensuring compliance with applicable regulations (FDA, cGMP, ISO, etc.).
Monitor complaint trends, assess system effectiveness, and drive quality system enhancements.
We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on.
Matching Summary
Match Score: 85
PPD (Thermo Fisher) UK is seeking a Quality Engineer III specializing in Quality Complaint Management to oversee customer complaint processes, ensuring compliance with regulatory standards. The ideal candidate should have a background in quality assurance within regulated industries, strong analytical skills, and the ability to collaborate effectively across teams.
Salary
Base: $75,800.00–$113,675.00; Bonus/Equity: Eligible for variable annual bonus; Benefits: Comprehensive Total Rewards package
Skills & Requirements
Must-have
Customer complaint quality management system
Complaint system procedures
Complaint trend monitoring
Root cause analysis
Cross-functional collaboration
Nice-to-have
Systems-level perspective
Influence and collaborate across teams
Additional language skills
Key Requirements
Bachelor's Degree required
3-5 years of experience in quality assurance
ASQ certifications (CQE, CQA) desired
Experience with customer complaint handling systems