Bilingual Customer Service Representative | Markham, Ontario, Canada

Johnson & Johnson

Markham, Ontario, Canada
Base: $65,000.00 - $103,500.00; bonus/equity: not ...
Hybrid
Bilingual french/english communication
Sap and microsoft office (excel)
Order fulfillment activities
Johnson & Johnson is seeking a Bilingual Customer Service Representative in Markham, Ontario, to support their Vision team. The role involves managing customer orders, resolving inquiries, and collaborating with various internal departments, requiring proficiency in both English and French

Job Summary

  • The Bilingual Customer Service Representative acts as a pivotal, meaningful link between customers and J&J, managing order fulfillment, answering calls, and investigating claims.
  • This role handles orders and inquiries via phone, fax, or email, overseeing both inbound and outbound calls, and resolving customer queries and complaints.
  • You will be responsible for processing customer orders, maintaining customer account information, and adhering to compliance standards including SOPs.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Bilingual Customer Service Representative in Markham, Ontario, to support their Vision team. The role involves managing customer orders, resolving inquiries, and collaborating with various internal departments, requiring proficiency in both English and French.

Salary

Base: $65,000.00 - $103,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual French/English communication
  • SAP and Microsoft Office (Excel)
  • Order fulfillment activities
  • Customer inquiry and complaint resolution

Nice-to-have

  • GMP/ISO environment experience
  • Fast-paced, high-pressure environments
  • Cross-functional collaboration skills
  • Proactive communication of important information

Key Requirements

  • High school degree or higher
  • Minimum of 3 years customer service experience
  • Advanced proficiency in written and verbal French and English
  • Strong working knowledge of SAP and Microsoft Office (Excel)

Work Rights

Not specified

Tailored Resume

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