Technical Application Specialist

AbbVie

Singapore, Singapore
Technical information and advice
Customer operator training
Instrument and assay implementations
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships

Job Summary

  • Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
  • Deliver customer operator training in Abbott facilities or on-site and perform new instrument and assay implementations through to Test-of–Record.
  • Work closely with other TAS and Service team to seek feedback and scope out potential lot issues for workflow improvement / optimization.

Matching Summary

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.

Skills & Requirements

Must-have

  • technical information and advice
  • customer operator training
  • instrument and assay implementations
  • assay investigation and troubleshooting
  • technical documents and reports
  • track assay issues and escalation

Nice-to-have

  • stakeholder management skills
  • analytical tools and software
  • workflow improvement optimization
  • empathy and engagement with customers

Key Requirements

  • Bachelor’s Degree in Science/ Engineering
  • 5-7 years relevant experience
  • diagnostic laboratory experience
  • Technical Assay and systems knowledge
  • willing to be on standby after work hours

Work Rights

Not specified

Tailored Resume

Cover Letter