Global Command Centre - Monitoring & Support Analyst

UNISYS AUSTRALIA PTY LIMITED

Australia
Real-time monitoring
Incident detection and triage
New relic alert management
The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise

Job Summary

  • The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise.
  • The role involves proactive alert management through New Relic, log analysis, and coordination with resolver teams to ensure maximum uptime and minimal business disruption.
  • Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Matching Summary

The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring, incident detection, triage, and operational support for a large global enterprise.

Skills & Requirements

Must-have

  • real-time monitoring
  • incident detection and triage
  • New Relic alert management
  • log analysis
  • ServiceNow reporting
  • ITIL-aligned processes

Nice-to-have

  • ownership and accountability
  • clear and precise communication
  • attention to detail
  • situational awareness

Key Requirements

  • 2-4 years’ relevant experience
  • 2–5 years of experience in IT monitoring
  • ITIL Foundation certification
  • Microsoft MCP / AZ-900 certification
  • Network+ / CCNA basics certification

Work Rights

Not specified

Tailored Resume

Cover Letter