This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments
Job Summary
This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments.
You will lead a diverse team of 15-20 professionals across multiple disciplines to drive customer outcomes throughout the entire Service Cloud lifecycle.
This is a highly visible leadership position that combines technical support excellence with proactive customer success strategies.
Matching Summary
This role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments.
Skills & Requirements
Must-have
Service Cloud product management
Technical Support leadership
Customer Success strategy
escalation management
driving customer adoption
leading diverse teams
Nice-to-have
proactive customer engagement
building executive relationships
influential communication
driving continuous improvement
Key Requirements
15+ years in technical support or customer success
8+ years in management level
Experience managing teams of 15+ individual contributors