Alternance - Assistant(e) Chef De Projets Expérience Client & Services - Horlogerie Joaillerie Europe - Septembre 2026 - H/f/x

Chanel

Paris, France
Customer journey improvement
Service performance tracking
Client feedback analysis
Assist in defining and implementing target customer experiences in boutiques and new services across Europe

Job Summary

  • Assist in defining and implementing target customer experiences in boutiques and new services across Europe.
  • Monitor and share deployed service performance, analyze customer feedback weekly, and propose improvements.
  • Contribute to digital projects aimed at enhancing the customer journey and team efficiency, while conducting competitive intelligence.

Matching Summary

Assist in defining and implementing target customer experiences in boutiques and new services across Europe.

Skills & Requirements

Must-have

  • Customer journey improvement
  • Service performance tracking
  • Client feedback analysis
  • Competitive analysis
  • Digital project deployment

Nice-to-have

  • Curiosity and adaptability
  • Proactive and analytical
  • Collaborative spirit
  • Passion for luxury retail

Key Requirements

  • University or business school graduate
  • Proficiency in French and English
  • Mastery of Office Suite (Excel, PowerPoint)
  • Previous retail sales or project management experience (ideal)

Work Rights

Not specified

Tailored Resume

Cover Letter