Technical Support Specialist Fusion 360 (german Speaking)
Autodesk
Kraków, Poland
On-site
Fusion 360
3d cad/cam/cae
Troubleshooting and analytical skills
Autodesk is seeking a Technical Support Specialist for Fusion 360 who is fluent in German to provide customer support for their CAD/CAM/CAE software. The ideal candidate will have strong communication skills, technical knowledge, and a passion for customer experience
Job Summary
Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes.
Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology.
Influence and contribute to product management and development to contribute to successful improvements.
Matching Summary
Match Score: 85
Autodesk is seeking a Technical Support Specialist for Fusion 360 who is fluent in German to provide customer support for their CAD/CAM/CAE software. The ideal candidate will have strong communication skills, technical knowledge, and a passion for customer experience.
Skills & Requirements
Must-have
Fusion 360
3D CAD/CAM/CAE
Troubleshooting and analytical skills
Customer and partner relationships
Nice-to-have
Passionate about customer experience
Team player
Contribute to product improvements
Key Requirements
Bachelor's degree or Diploma
3 years of product experience
Very good English and German communication skills
Ability to understand and convey complex technical details