Assistant Manager - Customer Services

Manulife Financial Corporation

Hybrid
Manage and resolve customer complaints efficiently
Analyze complaint data to identify trends
Collaborate with cross-functional teams
The role involves managing and resolving customer complaints efficiently while identifying opportunities to streamline processes

Job Summary

  • The role involves managing and resolving customer complaints efficiently while identifying opportunities to streamline processes.
  • Candidates must analyze complaint data to uncover root causes and drive service improvement initiatives across the organization.
  • The company offers a supportive global team environment focused on career growth, well-being, and inclusive practices.

Matching Summary

The role involves managing and resolving customer complaints efficiently while identifying opportunities to streamline processes.

Skills & Requirements

Must-have

  • Manage and resolve customer complaints efficiently
  • Analyze complaint data to identify trends
  • Collaborate with cross-functional teams

Nice-to-have

  • Empathetic communication with customers
  • Flexible work environment
  • Commitment to diversity and inclusion

Key Requirements

  • Minimum 5 years in financial institute or insurance industry
  • Minimum 5 years in complaint management or complex case handling
  • Qualified license of IIQE Paper 1, 3 and 5
  • Diploma or above in any discipline

Work Rights

Not specified

Tailored Resume

Cover Letter