Lead and manage L2 application support activities for integration platforms, providing expert support for IBM integration technologies
Job Summary
Lead and manage L2 application support activities for integration platforms, providing expert support for IBM integration technologies.
Monitor system performance, troubleshoot issues, and ensure high availability of applications, acting as the primary escalation point for complex incidents.
DXC Technology prioritizes in-person collaboration while offering flexibility, fostering an inclusive environment where everyone can thrive.
Matching Summary
Lead and manage L2 application support activities for integration platforms, providing expert support for IBM integration technologies.
Skills & Requirements
Must-have
IBM ACE, DataPower, and IIB support
L2 application support leadership
Enterprise integration experience
Incident and problem management
Nice-to-have
ITIL certification
Banking or financial services experience
Monitoring tools and automation
Key Requirements
12+ years of experience in application support
Proven leadership experience managing L2 support teams