Agentforce & Data 360 Technical Support Engineer

Salesforce

Indianapolis, Indiana, US
Base: $80,900 - $122,300 annually; bonus/equity: n...
On-site
Salesforce data 360 and agentforce expertise
Analytical and problem-solving skills
Customer expectation management
Salesforce is seeking Trailblazers passionate about bettering business and the world through AI and driving innovation

Job Summary

  • Salesforce is seeking Trailblazers passionate about bettering business and the world through AI and driving innovation.
  • The Agentforce and Data 360 Support team comprises highly skilled technical engineers focused on delivering unparalleled premium customer experiences.
  • Responsibilities include developing technical expertise, providing feature explanations, managing customer expectations, and creating knowledge content.

Matching Summary

Salesforce is seeking Trailblazers passionate about bettering business and the world through AI and driving innovation.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), ESPP

Skills & Requirements

Must-have

  • Salesforce Data 360 and Agentforce expertise
  • Analytical and problem-solving skills
  • Customer expectation management
  • Researching and documenting customer issues
  • Working effectively under pressure

Nice-to-have

  • Passion for customer success
  • Team collaboration and community involvement
  • Bilingual Portuguese, French or Spanish proficiency

Key Requirements

  • Experience with Salesforce and/or CRM applications
  • API / programming experience
  • Big data experience
  • Database concepts, Data management (RDBMS), and SQL
  • Customer Support or Customer Service experience
  • Salesforce Developer, Agentforce, Data 360 Certification
  • Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce
  • Experience with web technologies (HTML, JavaScript, CSS, APEX)
  • US Citizenship

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter