Senior Systems Engineer, Technical Support

Jobgether

United States
On-site
Advanced technical troubleshooting
Cloud networking expertise
Customer escalation management
The Senior Systems Engineer, Technical Support position requires a skilled professional to address complex technical issues related to cloud-connected networking and Wi-Fi solutions. The role emphasizes troubleshooting, collaboration with engineering and product teams, and contributing to documentation and communication regarding customer impact

Job Summary

  • This role serves as a key escalation point for complex technical issues impacting cloud-connected networking and Wi-Fi solutions.
  • You will collaborate closely with engineering, product, and customer-facing teams to ensure rapid resolution of high-impact issues.
  • Beyond troubleshooting, you will contribute to technical documentation, knowledge sharing, and executive-level communication of customer impact.

Matching Summary

Match Score: 85

The Senior Systems Engineer, Technical Support position requires a skilled professional to address complex technical issues related to cloud-connected networking and Wi-Fi solutions. The role emphasizes troubleshooting, collaboration with engineering and product teams, and contributing to documentation and communication regarding customer impact.

Skills & Requirements

Must-have

  • Advanced technical troubleshooting
  • Cloud networking expertise
  • Customer escalation management
  • Distributed systems diagnosis
  • Wi-Fi solutions knowledge

Nice-to-have

  • Strong analytical thinking
  • Executive-level communication
  • Continuous improvement mindset
  • Cross-functional collaboration
  • Technical documentation skills

Key Requirements

  • Experience with distributed systems
  • Background in broadband or SaaS environments
  • Proven track record in technical support leadership

Work Rights

Not specified

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