Problem Management - Sr Eng Svc Mgmt

Unisys

Bangalore, India
Itil based service support
Major incident management leadership
Root cause analysis documentation
The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management

Job Summary

  • The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management.
  • Candidates will lead major incident bridge meetings and drive quality assurance initiatives to ensure seamless collaboration and quick resolution.
  • Success in this position requires facilitating process-related meetings such as the Change Advisory Board and identifying potential improvements for service quality.

Matching Summary

The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management.

Skills & Requirements

Must-have

  • ITIL based service support
  • Major Incident Management leadership
  • Root cause analysis documentation
  • Change Advisory Board facilitation
  • Service level compliance management

Nice-to-have

  • Continuous learning mindset
  • Client-centric approach
  • Process improvement creativity
  • Strong written communication skills
  • Collaborative team environment

Key Requirements

  • 4-6 years relevant experience
  • Any degree or equivalent combination
  • Experience with ESM processes

Work Rights

Not specified

Tailored Resume

Cover Letter