On-site - Incident Manager

DXC Technology

Dubai, United Arab Emirates
Expertise in incident management
Strong analytical skills
Excellent communication skills
The Incident Manager is responsible for defining and documenting DXC processes and procedures

Job Summary

  • The Incident Manager is responsible for defining and documenting DXC processes and procedures.
  • This role involves managing customer escalations and ensuring customer satisfaction goals are met.
  • The position requires collaboration with IT teams to ensure timely resolution of incidents.

Matching Summary

The Incident Manager is responsible for defining and documenting DXC processes and procedures.

Skills & Requirements

Must-have

  • Expertise in incident management
  • Strong analytical skills
  • Excellent communication skills

Nice-to-have

  • Ability to work under pressure
  • Strong organizational skills
  • Proactive service improvement

Key Requirements

  • ITIL V4 certification
  • 5+ years of relevant experience

Work Rights

Not specified

Tailored Resume

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