Ingeniero Soporte Cliente N1-2

Ikusi

Monterrey, Mexico
Customer service ticket management
Incident and request support
Service level agreement compliance
Attend to clients appropriately through various channels, providing service tickets for incidents or requests and delivering the respective support

Job Summary

  • Attend to clients appropriately through various channels, providing service tickets for incidents or requests and delivering the respective support.
  • Benefits include 100% IMSS salary contribution, profit sharing, 15 days of aguinaldo, 12 days of vacation increasing annually, and a 25% vacation premium.
  • The company offers continuous health and wellness programs, medical and psychological advice, major medical expenses insurance, life insurance, and digital library access.

Matching Summary

Attend to clients appropriately through various channels, providing service tickets for incidents or requests and delivering the respective support.

Skills & Requirements

Must-have

  • Customer service ticket management
  • Incident and request support
  • Service level agreement compliance
  • Network equipment administration
  • IT infrastructure support

Nice-to-have

  • Organizational development awareness
  • Collaborative digital tools usage
  • Continuous health and wellness programs

Key Requirements

  • English language proficiency
  • University degree in Systems Analysis
  • University degree in Systems Engineering
  • University degree in Telecommunications
  • Routing & Switching knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter