Kt Is Lead-tnt

DXC Technology UK

Manage l1/l2 engineers
Escalate issues to supervisor
Provide direct advice and guidance
A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers

Job Summary

  • A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.
  • The responsibility of the Tech Lead would include escalating issues to respective supervisor and HR.
  • DXC Technology UK believes strong connections and community are key to our success.

Matching Summary

A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.

Skills & Requirements

Must-have

  • Manage L1/L2 engineers
  • Escalate issues to supervisor
  • Provide direct advice and guidance
  • Develop solutions to problems
  • Coaching of Frontline agents
  • Support and govern Case Management
  • Transactional escalation handling

Nice-to-have

  • Participate in non-standard working hours
  • Build and maintain linkages to Quality
  • Support Manager on programs
  • Drive daily huddles
  • Coordinate with delivery excellence teams

Key Requirements

  • Independent action and high degree of initiative
  • Intermediate foundation of principles, theories and concepts
  • Professional concepts and theoretical knowledge
  • Practical knowledge of application within business environment

Work Rights

Not specified

Tailored Resume

Cover Letter