Advanced Specialist, Nv Merchant Sentiment

DoorDash USA

Tempe, AZ, United States
Not specified; not specified; comprehensive benefi...
On-site
3+ years high-volume support experience
Proficiency with salesforce or crm software
G suite proficiency including google sheets
DoorDash is seeking an Advanced Specialist for their Merchant Sentiment team in Tempe, AZ, to enhance the experience of their managed merchants. The role requires strong customer support skills, relationship management, and the ability to troubleshoot issues within a fast-paced environment

Job Summary

  • This role partners with Account Owners to ensure merchant success through proactive and reactive contacts including weekly syncs and recurring meetings.
  • The team meticulously optimizes the Managed Merchant interface across all facets of the DoorDash platform, handling everything from account setup to POS integration.
  • DoorDash fosters a culture of meaningful connection and collaboration, requiring an in-office presence at the Tempe corporate office.

Matching Summary

Match Score: 85

DoorDash is seeking an Advanced Specialist for their Merchant Sentiment team in Tempe, AZ, to enhance the experience of their managed merchants. The role requires strong customer support skills, relationship management, and the ability to troubleshoot issues within a fast-paced environment.

Salary

Not specified; Not specified; Comprehensive benefits including premium healthcare and paid parental leave

Skills & Requirements

Must-have

  • 3+ years high-volume support experience
  • Proficiency with Salesforce or CRM software
  • G Suite proficiency including Google Sheets
  • Experience in metric-driven support environment
  • Ability to troubleshoot payment and portal issues

Nice-to-have

  • SQL or Mode data analysis experience
  • Bachelor's degree preferred
  • Creative problem-solving skills
  • Cross-functional relationship building
  • Experience with quarterly business reviews

Key Requirements

  • High School Diploma or GED required
  • Bachelor's Degree preferred
  • 3+ years in high-volume support field
  • Must live within 50 miles of Tempe, AZ

Work Rights

Not specified

Tailored Resume

Cover Letter