Fr - Réceptionniste Tournant (h/f)

Sofitel Sydney Wentworth / Accor / Hôtel Carlton Lyon - MGallery

Lyon, France
Not specified; benefits: monthly meal allowance (i...
On-site
Luxury hotel experience required
Opera pms proficiency needed
Professional english language skills
The Sofitel Sydney Wentworth, part of the Accor group, is seeking a rotating receptionist for their Hôtel Carlton Lyon - MGallery, with a focus on exceptional customer service and operational excellence. The role involves welcoming guests, managing their stay, and ensuring a positive experience while adhering to hotel policies and procedures

Job Summary

  • The role involves welcoming guests from arrival to departure while ensuring high-quality service and satisfaction.
  • Candidates will be responsible for managing reservations, handling billing, and actively selling hotel services to optimize revenue.
  • Employees benefit from a monthly meal allowance, 50% public transport coverage, a 13th-month salary, and comprehensive health insurance.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth, part of the Accor group, is seeking a rotating receptionist for their Hôtel Carlton Lyon - MGallery, with a focus on exceptional customer service and operational excellence. The role involves welcoming guests, managing their stay, and ensuring a positive experience while adhering to hotel policies and procedures.

Salary

Not specified; Benefits: Monthly meal allowance (ICN); 50% public transport reimbursement; 13th month salary included

Skills & Requirements

Must-have

  • Luxury hotel experience required
  • Opera PMS proficiency needed
  • Professional English language skills
  • Guest check-in and check-out management
  • Cash handling and billing procedures

Nice-to-have

  • Strong interpersonal communication skills
  • Proactive customer service mindset
  • Team collaboration and autonomy
  • Commercial sales orientation
  • Environmental awareness commitment

Key Requirements

  • Bac to BTS Hospitality or equivalent motivation
  • Experience in high-end hospitality sector
  • Proficiency with Microsoft Office and Opera software

Work Rights

Not specified

Tailored Resume

Cover Letter