Lead Workplace Experience

JLL

Mumbai, Maharashtra, India
5+ years in workplace or facilities operations
Strong people leadership and team management
Vendor management and event coordination
The role involves leading all workplace experience functions including soft services, events, reception, and helpdesk at The Client at Powai Mumbai

Job Summary

  • The role involves leading all workplace experience functions including soft services, events, reception, and helpdesk at The Client at Powai Mumbai.
  • Candidates will be responsible for designing SOPs, supervising teams, and collaborating with third-party vendors to ensure operational excellence.
  • JLL is committed to empowering talented individuals to shape the future of real estate by combining world-class services, advisory, and technology.

Matching Summary

The role involves leading all workplace experience functions including soft services, events, reception, and helpdesk at The Client at Powai Mumbai.

Skills & Requirements

Must-have

  • 5+ years in workplace or facilities operations
  • Strong people leadership and team management
  • Vendor management and event coordination
  • SOP development for safety and quality
  • Helpdesk service delivery and escalation handling

Nice-to-have

  • Experience with digital tool adoption
  • Knowledge of workplace technology trends
  • Collaborative mindset and initiative
  • Ability to drive process improvements
  • Hospitality culture fostering skills

Key Requirements

  • Bachelor's degree required
  • 5+ years management experience in hospitality or facilities
  • Proficiency in MS Office and FM systems

Work Rights

Not specified

Tailored Resume

Cover Letter