Security Alarm Tech Support - Tues-sat - Security Industry Required!

Interface Security Systems

Hybrid (in-office presence required on the 1st and 3rd wednesday of each month)
Access control system expertise
Cctv/vms ip and analog knowledge
Intrusion and fire alarm systems
Interface Security Systems is seeking a Security Technical Support (STS) Level 2 Agent with expertise in security solutions to provide advanced troubleshooting and support. The role emphasizes proactive problem-solving and collaboration with field technicians and internal teams to ensure high service performance in a hybrid work environment

Job Summary

  • This role serves as a critical technical escalation point for complex security environments, driving first-time resolution and service success outcomes.
  • The position requires deep expertise in installing, servicing, and troubleshooting Access Control, CCTV, Intrusion, and Fire Alarm systems while guiding field technicians.
  • Candidates must be available to work a Tuesday–Saturday schedule with hybrid work arrangements including required in-office presence on specific Wednesdays.

Matching Summary

Match Score: 85

Interface Security Systems is seeking a Security Technical Support (STS) Level 2 Agent with expertise in security solutions to provide advanced troubleshooting and support. The role emphasizes proactive problem-solving and collaboration with field technicians and internal teams to ensure high service performance in a hybrid work environment.

Skills & Requirements

Must-have

  • Access Control system expertise
  • CCTV/VMS IP and analog knowledge
  • Intrusion and Fire Alarm systems
  • Two-Way Audio technology support
  • Low voltage wiring and polling loops
  • Remote troubleshooting via chat and phone
  • Tuesday through Saturday schedule availability

Nice-to-have

  • Proactive risk identification skills
  • Strong written and verbal communication
  • Root cause analysis experience
  • Process improvement mindset
  • Collaborative team player attitude

Key Requirements

  • Minimum of two years Field Technician or Help Desk experience
  • Hands-on knowledge of low-voltage wiring and serial polling
  • Ability to type at least 20 wpm
  • Experience with Microsoft Office software tools

Work Rights

Not specified

Tailored Resume

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