Quality or performance leadership in contact centre
Customer insights into actionable outcomes
Coaching, mentoring, and supporting team members
You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers
Job Summary
You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers.
Lead the delivery of the client’s quality framework in partnership with senior leadership.
Enjoy the best of both worlds with a mix of home-based work and days at our Joondalup office.
Matching Summary
You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers.
Skills & Requirements
Must-have
Quality or performance leadership in contact centre
Customer insights into actionable outcomes
Coaching, mentoring, and supporting team members
Engage stakeholders at all levels
Nice-to-have
Passion for customer experience
Thinking differently and challenging the norm
People-focused leader
Innovative minds
Key Requirements
Experience leading quality or performance functions