**
Podium is seeking a Product Support Specialist to join their Lahore team, focusing on providing exceptional customer service to businesses using their AI-driven platform. The role requires fluent English, on-site availability, and 2-3 years of SaaS customer support experience.
**
Job Summary
Podium delivers AI employees to local businesses to capture leads and drive revenue 24/7.
The role requires delivering a human-first experience across voice, chat, email, and phone interactions.
Employees must balance independent work with ambiguity while prioritizing high-impact value for customers.
Matching Summary
Match Score: 75
**
Podium is seeking a Product Support Specialist to join their Lahore team, focusing on providing exceptional customer service to businesses using their AI-driven platform. The role requires fluent English, on-site availability, and 2-3 years of SaaS customer support experience.
**
Skills & Requirements
Must-have
Fluent English speaking ability
2-3 years SaaS customer support experience
Onsite work in Lahore office
Availability during US business hours
Knowledge of HTML CSS JSON JavaScript
Nice-to-have
Experience with Salesforce Zendesk or Intercom
Background as Subject Matter Expert
Creative problem-solving skills
Ability to work independently
Track record of influencing customer success
Key Requirements
Geographically based in Lahore Pakistan
Must speak English fluently
Available to work onsite at Lahore office
2-3 years SaaS support experience
Familiarity with web technologies like HTML and CSS