Customer Service Specialist

Tremco CPG

Beachwood, OH, United States
Base: $48,000 - $54,000; bonus/equity: not specifi...
Hybrid
Respond to customer inquiries
Process product orders
Handle high volume calls
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders

Job Summary

  • The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
  • Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
  • This position is intended as a hybrid position, working par of each week on campus, and partially remote.

Matching Summary

The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.

Salary

Base: $48,000 - $54,000; Bonus/Equity: Not specified; Benefits: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, continuing education

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Process product orders
  • Handle high volume calls
  • Key orders into system
  • Check stock availability
  • Communicate shipping information

Nice-to-have

  • Lean Management Principles understanding
  • Develop effective working relationships

Key Requirements

  • Minimum 2 years customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Office
  • SAP Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter