Manager, Guest Experience Operations

Crystal Bridges Museum of American Art

Bentonville, Arkansas, US
Guest service environment
Daily operations management
Team leadership and development
The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment

Job Summary

  • The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment.
  • The Manager is responsible for the successful daily operations, guest experience, and safety of all people and art at Crystal Bridges and The Momentary, and our call center.
  • The Guest Experience Operations team should have a singular expectation of developing a multifaceted team that will create a safe, helpful, and deeply positive influence on our guests every day.

Matching Summary

The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment.

Skills & Requirements

Must-have

  • Guest service environment
  • Daily operations management
  • Team leadership and development
  • Budget management
  • Safety and compliance
  • Customer service issue resolution

Nice-to-have

  • Culture champion
  • Inspiring guest experiences
  • Cross-departmental collaboration
  • Positive influence on guests

Key Requirements

  • Associate or bachelor's degree preferred
  • Minimum five years experience
  • Experience managing staff
  • Experience with point of sale systems
  • Demonstrated computer proficiency
  • Valid AR Driver’s License

Work Rights

Not specified

Tailored Resume

Cover Letter