Customer Banking Specialist - Cranbourne

CommBank

Cranbourne, Victoria, Australia
Exceptional customer service delivery
Financial product knowledge
In-branch technology demonstration
As the Customer Banking Specialist in our Cranbourne Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Cranbourne Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills.

Matching Summary

As the Customer Banking Specialist in our Cranbourne Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Financial product knowledge
  • In-branch technology demonstration
  • Problem-solving and solution provision
  • Risk-adverse culture championing

Nice-to-have

  • Interest in career growth
  • Improving financial wellbeing
  • Holistic customer solutions
  • Building customer relationships

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter