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Nuveen, a TIAA company, is seeking a Senior Customer Resolution Manager to review and address customer needs within financial services. The role requires substantial experience in customer service and complaint handling, alongside necessary regulatory certifications.
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Job Summary
The role involves reviewing complex customer needs and collaborating with legal, payment operations, and IT departments to determine the best course of action.
Candidates must manage sensitive client interactions involving higher dollar amounts and risk while ensuring all documentation complies with enterprise policy.
TIAA offers a comprehensive Total Rewards package including a superior retirement program and competitive health and wellness benefits.
Matching Summary
Match Score: 75
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Nuveen, a TIAA company, is seeking a Senior Customer Resolution Manager to review and address customer needs within financial services. The role requires substantial experience in customer service and complaint handling, alongside necessary regulatory certifications.
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Salary
Base: $63,500 - $91,300 per year; Bonus: Annual discretionary incentive programs possible; Benefits: Comprehensive retirement, health, wellness, and work life offerings