Manager, Field Service Operations

Otis Elevator

Seattle, WA, USA
Base: $118,000 to $150,000; bonus/equity: spot per...
Lead team of field technicians
Ensure field employee safety
Manage route schedules and costs
The main goal of the role is to provide day-to-day management and training of field staff while ensuring superior customer satisfaction

Job Summary

  • The main goal of the role is to provide day-to-day management and training of field staff while ensuring superior customer satisfaction.
  • Otis Elevator values Safety, Ethics, Quality, Innovation, and Employee Opportunity as core principles guiding their global operations.
  • The company offers comprehensive benefits including a 401(k) plan with generous match, full medical coverage, and tuition reimbursement.

Matching Summary

The main goal of the role is to provide day-to-day management and training of field staff while ensuring superior customer satisfaction.

Salary

Base: $118,000 to $150,000; Bonus/Equity: Spot performance bonus opportunities; Benefits: Comprehensive medical, dental, vision, 401(k) match, paid vacation

Skills & Requirements

Must-have

  • Lead team of field technicians
  • Ensure field employee safety
  • Manage route schedules and costs
  • Conduct field education training
  • Authorize repair orders

Nice-to-have

  • Elevator industry experience
  • Strong computer and technology skills
  • Passion for customer service
  • Ability to work in dynamic environment
  • Business acumen and leadership skills

Key Requirements

  • High school education required; BA/BS preferred
  • At least 7 years relevant work experience
  • Leadership experience managing teams required
  • Valid driver's license required
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter