Job Summary

• The Director of Customer Care will lead the transformation of the customer care organization to deliver seamless, personalized experiences for Animal Health customers.
• This role requires extensive SAP experience to navigate systems for customer service operations, vendor management, and financial tracking while optimizing costs.
• Candidates must have a minimum of 10 years of people management experience including oversight of contract resources and a proven track record of building high-performing teams.

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Key Requirements

• Bachelor's degree required; MBA preferred
• Minimum 10 years customer care experience
• Minimum 10 years people management experience
• Location in Omaha, NE or surrounding area

Work Rights