White Glove Oem Account Manager

ABB UK

San Pedro, Monterrey, Mexico
**
Lead sales operations team
Manage customer journey from inquiry to delivery
Monitor and control backlog proactively
** ABB UK is seeking a White Glove OEM Account Manager based in San Pedro, Monterrey, Mexico, to lead sales operations and enhance customer experiences. The role involves managing a team, optimizing customer service strategies, and ensuring effective communication and collaboration across internal and external stakeholders. **

Job Summary

  • This role empowers you to lead a team in delivering exceptional customer experiences while driving real impact for ABB.
  • You will manage the complete customer journey from initial inquiry through product delivery and after-sales support for high-volume accounts.
  • Success requires deep operational knowledge of RDCs and feeder factories to meet and exceed customer expectations.

Matching Summary

Match Score: 75

** ABB UK is seeking a White Glove OEM Account Manager based in San Pedro, Monterrey, Mexico, to lead sales operations and enhance customer experiences. The role involves managing a team, optimizing customer service strategies, and ensuring effective communication and collaboration across internal and external stakeholders. **

Skills & Requirements

Must-have

  • Lead sales operations team
  • Manage customer journey from inquiry to delivery
  • Monitor and control backlog proactively
  • Coordinate internal and external stakeholders
  • Ensure contract and claims management compliance

Nice-to-have

  • Strong leadership and operational knowledge
  • Ability to balance quality volume and delivery
  • Continuous improvement process coordination
  • Building long-term customer relationships
  • Sharing lessons learned with the team

Key Requirements

  • Bachelor's degree in Business Administration or Engineering
  • 6+ years experience in manufacturing project management planning and operations
  • Beginner to moderate proficiency in English
  • Conversational proficiency in Spanish is a plus
  • Prior knowledge of breakers technical experience is a plus

Work Rights

Not specified

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