Fraud Team Manager

Global Payments Inc.

Not specified
Manage departmental operations for call center
Maintain service level agreements
Conduct call pattern forecasting activities
Global Payments Inc. is seeking a Fraud Team Manager to oversee call center operations, ensuring effective management of client performance standards and service quality. The role requires a minimum of four years of relevant experience and focuses on improving processes and team performance through coaching and operational oversight

Job Summary

  • The role involves managing daily operations of individual teams to maintain contracted client performance standards.
  • Candidates will be responsible for hiring, training, and coaching team members to ensure high productivity and quality.
  • The position requires interacting with client leadership to resolve issues and meet specific contractual requirements.

Matching Summary

Match Score: 75

Global Payments Inc. is seeking a Fraud Team Manager to oversee call center operations, ensuring effective management of client performance standards and service quality. The role requires a minimum of four years of relevant experience and focuses on improving processes and team performance through coaching and operational oversight.

Skills & Requirements

Must-have

  • Manage departmental operations for call center
  • Maintain Service Level Agreements
  • Conduct call pattern forecasting activities
  • Establish procedures and scripts
  • Monitor time and attendance adherence
  • Coach and develop team members
  • Hire new team members

Nice-to-have

  • Collaborate with Account management teams
  • Participate in call quality calibration
  • Recommend changes to work processes
  • Educate team on quality assurance
  • Suggest improvements to products and services

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Minimum 4 years related professional experience

Work Rights

Not specified

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