Customer Benefit Advisor I (on-site)- Chattanooga

Unum Ireland

Chattanooga, Tennessee, United States
Base: $36,000-$62,400 annually; bonus/equity: perf...
Onsite
Minimum one year customer service experience
High school diploma or ged required
Ability to work multiple system applications
This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration

Job Summary

  • This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration.
  • The position requires demonstrating exceptional customer service by resolving issues with empathy while adhering to strict operational protocols and metrics.
  • Unum offers a comprehensive benefits package including health coverage, up to 9.5% 401(k) contribution, and flexible work environments.

Matching Summary

This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration.

Salary

Base: $36,000-$62,400 annually; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Disability, PTO, 401(k)

Skills & Requirements

Must-have

  • Minimum one year customer service experience
  • High school diploma or GED required
  • Ability to work multiple system applications

Nice-to-have

  • Experience in insurance or healthcare fields
  • Strong empathy and communication skills
  • Willingness to learn and adapt quickly

Key Requirements

  • 1 year customer service experience preferred
  • High school diploma or GED
  • Successful completion of Contact Center training program

Work Rights

Not specified

Tailored Resume

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