Technology Support Specialist

McDermott Will & Emery, LLP

Washington, DC, United States
Base: $87,000 - $110,000; bonus/equity: discretion...
On-site
It help desk ticketing system
Troubleshoot hardware and software
Desktop application support
The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities that impact the local office

Job Summary

  • The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities that impact the local office.
  • Essential functions include interacting with the ACD system, monitoring the IT Help Desk ticketing system, administering desk-side technical support, and coordinating day-to-day operational IT activities.
  • The firm celebrates excellence, collaboration, and community, offering a supportive environment with generous compensation packages and a comprehensive benefits package.

Matching Summary

The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities that impact the local office.

Salary

Base: $87,000 - $110,000; Bonus/Equity: Discretionary bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • IT Help Desk ticketing system
  • Troubleshoot hardware and software
  • Desktop application support
  • Mobile device support
  • Technology policies and procedures

Nice-to-have

  • Collaborative team environment
  • Work-life balance
  • Career acceleration
  • Warm and authentic culture

Key Requirements

  • Associate degree
  • At least two (2) years of technology support experience
  • Functional written and verbal communication skills
  • Ability to work under tight deadlines
  • Experience with macOS a plus

Work Rights

Not specified

Tailored Resume

Cover Letter