Competitive base salaries; performance based bonus...
Hybrid
3-5 years customer journey expert experience
Digital channel and customer experience initiatives
Cross-functional agile delivery setups
The role is responsible for designing and governing end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels
Job Summary
The role is responsible for designing and governing end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels.
Candidates must act as an owner of customer journeys, combining customer insight, digital product thinking, and process intelligence to drive measurable outcomes.
ING offers competitive base salaries, performance-based bonuses, and a flexible smart working model within an international innovative digital bank environment.
Matching Summary
The role is responsible for designing and governing end-to-end customer experiences across the full customer lifecycle with a strong focus on digital channels.
Salary
Competitive base salaries; Performance based bonuses; Benefits include free water & coffee, birthday off, and training opportunities
Skills & Requirements
Must-have
3-5 years Customer Journey Expert experience
Digital channel and customer experience initiatives
Cross-functional agile delivery setups
Experience with Figma and OrangeSharing tools
Ability to define and interpret digital KPIs
Nice-to-have
Strong customer-centric and outcome-driven mindset
Clear communication skills for diverse stakeholders
Comfortable in fast-paced evolving environments
Experience in regulated banking environments
Key Requirements
3–5 years professional experience required
Solid experience in complex regulated environments
Proven ability to operate in agile delivery setups