The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction
Job Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Conduct business value analyses to demonstrate ROI and financial impact and develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
CrowdStrike offers market-leading compensation and equity awards, comprehensive wellness programs, competitive vacation and holidays, and professional development opportunities for all employees.
Matching Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Skills & Requirements
Must-have
Customer success planning
Falcon Flex adoption
Executive Business Reviews
Value realization
Customer relationship management
ROI analysis
Nice-to-have
Mission-driven culture
Limitless passion
Relentless innovation focus
Fanatical customer commitment
Autonomy and flexibility
Key Requirements
Minimum 8+ years of relevant professional experience
Strong financial acumen
Experience with flexible licensing models
Proven track record managing complex customer relationships
BA/BS or equivalent educational background preferred