Software Engineer - Ivr Testing

PNC Bank

Pittsburgh, PA, US
Base: $45,000.00 – $137,800.00; bonus/equity: ince...
Fluent in spanish and english
Manual ivr testing experience
Call flow validation skills
The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences

Job Summary

  • The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.
  • PNC fosters an inclusive workplace culture where employees feel respected, valued, and have opportunities to contribute to the company's success.
  • The position offers a comprehensive range of benefits including medical coverage, 401(k) with match, and up to 25 vacation days depending on career level.

Matching Summary

The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.

Salary

Base: $45,000.00 – $137,800.00; Bonus/Equity: Incentive eligible based on performance; Benefits: Medical, dental, vision, 401(k) match, pension, stock purchase plans

Skills & Requirements

Must-have

  • Fluent in Spanish and English
  • Manual IVR testing experience
  • Call flow validation skills
  • Spanish translation accuracy
  • Defect documentation

Nice-to-have

  • Contact center systems knowledge
  • Strong attention to detail
  • Clear communication skills
  • Release validation support
  • Inclusive workplace culture

Key Requirements

  • Fluent in Spanish and English (spoken and written)
  • QA testing experience preferably in IVR/contact center systems
  • Bachelor's degree or equivalent combination of education and experience
  • 2+ years of relevant professional experience
  • No visa sponsorship provided

Work Rights

Not specified

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