The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and drive escalations effectively.
Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers, along with competitive compensation.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Salary
Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
7+ years in B2B enterprise software support
5+ years managing complex SaaS solutions
Strong technical background in HCM or Payroll
Experience with C-level stakeholder engagement
Fluent spoken and written English
Nice-to-have
Fluency in German, French, or Spanish
History of successful issue resolution
Ability to navigate high-stress situations
Experience chairing customer steering committees
Passion for customer relations and advocacy
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years product support or account management experience
5+ years implementing complex SaaS solutions
English fluency required; other languages preferred