Customer Engagement Manager

Novo Nordisk AS

São Paulo, Brazil
On-site
Hcp engagement and omnichannel strategies
Digital healthcare channels management
Crm campaigns including whatsapp
Novo Nordisk AS is seeking a Customer Engagement Manager in São Paulo, Brazil, to lead digital healthcare engagement and develop strategies for connecting healthcare professionals with treatments. The role involves overseeing various digital channels, managing content, and ensuring compliance with pharmaceutical regulations

Job Summary

  • As Customer Engagement Manager, you'll orchestrate how we engage Healthcare Professionals across all digital touchpoints—from our HCP Portal to CRM journeys to emerging channels like WhatsApp.
  • You will define and execute comprehensive HCP engagement and omnichannel strategies that deliver measurable impact on physician relationships and patient outcomes.
  • The team works closely with Marketing, Medical, Sales, and Omnichannel to translate insights into actionable recommendations, testing new engagement approaches in a dynamic, collaborative environment.

Matching Summary

Match Score: 85

Novo Nordisk AS is seeking a Customer Engagement Manager in São Paulo, Brazil, to lead digital healthcare engagement and develop strategies for connecting healthcare professionals with treatments. The role involves overseeing various digital channels, managing content, and ensuring compliance with pharmaceutical regulations.

Skills & Requirements

Must-have

  • HCP engagement and omnichannel strategies
  • Digital healthcare channels management
  • CRM campaigns including WhatsApp
  • Content strategy and governance
  • Pharmaceutical compliance management
  • Performance tracking with engagement KPIs
  • Agency and vendor management

Nice-to-have

  • AI tools integration
  • Predictive analytics application
  • Agile methodologies
  • Cross-functional collaboration
  • Customer-centric mindset
  • Critical thinking
  • Curiosity-driven environment

Key Requirements

  • Experience in pharmaceutical digital engagement
  • Knowledge of pharmaceutical regulations
  • Proven ability in managing budgets and contracts
  • Experience leading CRM and digital campaigns

Work Rights

Not specified

Tailored Resume

Cover Letter