Competitive base salary; not specified; access to ...
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Managing incoming leads and work orders
Provide technical guidance over the phone
Maintain accurate customer record management (crm)
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RAC WA is seeking a Customer Service Officer for their Home Services Team in West Perth. The role focuses on managing service and repair activities in the security installation sector while providing exceptional member service and support.
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Job Summary
Join our RAC Home Services Team as a Customer Service Officer and enjoy hybrid work flexibility, great benefits, and the support of a trusted WA organisation.
You will support the day-to-day service & repair activities within the Operations Security Team, managing leads, providing technical guidance, and ensuring member needs are met efficiently.
We are searching for a dynamic, results-driven individual with a strong member service mindset, offering a competitive salary, generous discounts, and in-house wellness programs.
Matching Summary
Match Score: 75
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RAC WA is seeking a Customer Service Officer for their Home Services Team in West Perth. The role focuses on managing service and repair activities in the security installation sector while providing exceptional member service and support.
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Salary
competitive base salary; Not specified; Access to RAC member benefits
Skills & Requirements
Must-have
Managing incoming leads and work orders
Provide technical guidance over the phone
Maintain accurate Customer Record Management (CRM)
Deliver high-quality member-focused service
Nice-to-have
Dynamic and results-driven individual
Thrives in a team environment
Dedicated to exceptional service experiences
Key Requirements
Proven success in a high demand environment
Hands-on experience with CRM platforms
Previous experience in security installation and service industry (preferred)