The Associate Member Services Representative role is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service
Job Summary
The Associate Member Services Representative role is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service.
Responsibilities include processing transactions, balancing cash drawers, managing vaults, and assisting members through various service channels including in-person, phone, and digital interactions.
Candidates must demonstrate SECU's Core Values and complete the Credit Union's Core Module Program within 12 months of hire as a condition of employment.
Matching Summary
The Associate Member Services Representative role is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service.
Skills & Requirements
Must-have
High school diploma or GED equivalent
Strong verbal and written communication skills
Ability to handle cash and balance drawers
Knowledge of credit union policies and regulations
Aptitude for building member trust and confidence
Nice-to-have
Bachelor's degree in related field
CCUE Certification or Associate degree via NC-CTP
Positive attitude toward members and teammates
Willingness to learn financial advisory products
Experience with CXone software
Key Requirements
High school diploma or GED required
Completion of Core Module Program within 12 months