Head Of Client Relationship Management, North America

Apex Group Ltd

New York, United States
Base: usd $250,000 – usd $325,000; bonus/equity: n...
On-site
Client success model execution
Senior-level client engagement
High-quality client experience
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada

Job Summary

  • The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
  • The role drives execution of Apex’s Client Success Model, strengthens senior‑level client engagement, and ensures the CRM team consistently delivers a high‑quality, commercially focused client experience.
  • Apex Group offers a competitive remuneration package, training and development opportunities, and a four (4) days in office requirement to foster a connected and inclusive culture.

Matching Summary

The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.

Salary

Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Training and development opportunities

Skills & Requirements

Must-have

  • Client Success Model execution
  • Senior-level client engagement
  • High-quality client experience
  • Commercial accountability
  • Account planning and reporting
  • Proactive risk management
  • Revenue growth targets
  • Cross-functional leadership

Nice-to-have

  • Positive disrupter
  • Industry-changing realities
  • Connected and inclusive culture

Key Requirements

  • 15+ years in financial services
  • Direct client management responsibility
  • Proven leadership of CRM or commercial team
  • Strong commercial acumen
  • Executive presence
  • Understanding of fund administration
  • Experience in global, multi-jurisdiction environments
  • Exposure to scaling teams, operational change, or M&A integration
  • Familiarity with Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter