Ing. De Soporte Técnico - El Salto, Jalisco

Unisys UK

El Salto, Jalisco, Mexico
On-site computer equipment support
Incident management with servicenow
Pcs, laptops, and printer maintenance
The role involves providing on-site technical support for computer equipment and associated devices to ensure the correct operation of IT services by attending incidents, maintaining equipment, and managing requests through corporate tools

Job Summary

  • The role involves providing on-site technical support for computer equipment and associated devices to ensure the correct operation of IT services by attending incidents, maintaining equipment, and managing requests through corporate tools.
  • Key responsibilities include configuration, installation, and support of computers and peripherals, incident diagnosis and resolution for printers, and technical support for mobile devices and internal systems.
  • Unisys is committed to equal opportunity employment and provides accommodations for applicants needing assistance during the hiring process.

Matching Summary

The role involves providing on-site technical support for computer equipment and associated devices to ensure the correct operation of IT services by attending incidents, maintaining equipment, and managing requests through corporate tools.

Skills & Requirements

Must-have

  • On-site computer equipment support
  • Incident management with ServiceNow
  • PCs, laptops, and printer maintenance
  • Mobile device technical support
  • Password and access management

Nice-to-have

  • Structured user interaction management
  • Clear technical communication
  • Incident management in critical environments
  • Proactive technology knowledge updating

Key Requirements

  • University degree in related field
  • 4 years technical support experience
  • Experience with ServiceNow incident management

Work Rights

Not specified

Tailored Resume

Cover Letter